🔒 lbvet Privacy Policy

1. Introduction

Welcome to the lbvet Privacy Policy. lbvet ("we," "us," "our," or "lbvet") operates the online gaming platform accessible at lbvet.net, offering casino games, slots, bingo, arcade, and racing games to registered users in the Philippines. This Privacy Policy describes how lbvet collects, processes, stores, shares, and protects personal information provided by users ("you," "your") when you access or use the lbvet platform and its associated services.

This policy applies to all personal data collected through the lbvet website, mobile-optimized platform, customer support channels, and any other touchpoints where lbvet interacts with you. Please read this policy carefully. If you do not agree with the practices described herein, you should not use the lbvet platform.

This Privacy Policy should be read together with lbvet's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, lbvet acts as the personal information controller in respect of the personal data it collects from users of the lbvet platform. lbvet is responsible for determining the purposes and means of processing your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or lbvet's data processing activities, you may contact our Data Protection Officer using the contact details provided in Section 15 of this policy.

3. Personal Data We Collect

lbvet collects the following categories of personal data from users of the platform:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued Philippine ID
• Date of birth (used to verify the 21+ age requirement)
• Residential address (including city — Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines)
• Email address and mobile phone number
• Government-issued ID type and number (e.g., PhilSys ID, passport, driver's license, SSS, UMID)

3.2 Account and Transaction Data

• lbvet username and encrypted password credentials
• Account registration date and history of account status changes
• Deposit and withdrawal transaction records, including amounts in Philippine Peso (₱), timestamps, and payment method references
• GCash or PayMaya account reference numbers (partial, for verification purposes only)
• Bank account details (partial, for withdrawal verification — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other Philippine banks)
• Bonus and promotional activity records

3.3 Gaming Activity Data

• Game session logs, including game type, duration, wager amounts, and outcomes
• Responsible gaming tool usage (deposit limits set, cooling-off periods requested, self-exclusion history)
• Customer support interaction records and complaint history

3.4 Technical and Usage Data

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Pages visited on lbvet, time spent, click patterns, and navigation paths
• Cookie identifiers and session tokens (see Section 8)

4. How We Collect Your Data

lbvet collects personal data through the following means:

• Direct collection: Information you provide when registering an lbvet account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the lbvet platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering screening services; payment verification data from GCash, PayMaya, and Philippine banking partners.
• Regulatory sources: Self-exclusion registry data from PAGCOR or other Philippine gaming regulatory bodies, where applicable.

5. How We Use Your Personal Data

lbvet uses your personal data for the following purposes:

lbvet will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise required by Philippine law.

6. Legal Basis for Processing

lbvet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and lbvet (i.e., providing gaming services, processing transactions, managing your account).
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and the Data Privacy Act itself.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

lbvet does not sell your personal data to third parties. lbvet may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

7.1 Service Providers

lbvet engages trusted third-party service providers to assist in operating the platform, including KYC verification providers, payment processors (GCash, PayMaya, Philippine banks), IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on lbvet's instructions and in compliance with applicable data protection law.

7.2 Regulatory and Law Enforcement Authorities

lbvet may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of lbvet's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

8. Cookies and Tracking Technologies

lbvet uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data. The following types of cookies are used:

• Essential cookies: Required for the lbvet platform to function correctly, including session management, login authentication, and security tokens. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how users interact with lbvet, including pages visited, session duration, and navigation patterns. Data is aggregated and anonymized where possible.
• Preference cookies: Store your platform preferences, such as language settings and responsible gaming tool configurations.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content. You may opt out at any time via your account settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair your ability to use the lbvet platform.

9. Data Retention

lbvet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Account and identity data: Retained for the duration of your lbvet account and for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act.
• Gaming activity logs: Retained for three (3) years from the date of each session, or longer if required for dispute resolution or regulatory purposes.
• Customer support records: Retained for three (3) years from the date of resolution of each support interaction.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year for compliance documentation purposes.

Upon expiry of the applicable retention period, lbvet will securely delete or anonymize your personal data in accordance with its data disposal procedures.

10. Data Security

lbvet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the lbvet platform
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and payment references
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication options for lbvet account access
• Incident response procedures for detecting, reporting, and managing personal data breaches

11. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by lbvet:

• Right to be informed: The right to know what personal data lbvet collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data lbvet holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to lbvet's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe lbvet has violated your data privacy rights.

To exercise any of these rights, please contact lbvet's Data Protection Officer using the contact details in Section 15. lbvet will respond to all verified requests within thirty (30) days, as required by the Data Privacy Act.

12. Children's Privacy

The lbvet platform is strictly intended for individuals aged 21 years and above. lbvet does not knowingly collect personal data from persons under the age of 21. If lbvet becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe your child under 21 has registered on lbvet, please contact us immediately at the details provided in Section 15 so we can take appropriate action without delay.

13. International Data Transfers

lbvet primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, lbvet ensures that such transfers are subject to appropriate safeguards, including contractual clauses that provide data protection standards equivalent to those required under the Data Privacy Act of 2012. lbvet will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

14. Changes to This Privacy Policy

lbvet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, lbvet will post the updated policy on this page with a revised "Last Updated" date and, where appropriate, notify registered users via email or in-platform notification.

Your continued use of the lbvet platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how lbvet protects your personal data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or lbvet's data processing practices, please contact our Data Protection Officer:

Email: [email protected]

General Support: [email protected]

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. lbvet encourages you to contact us first so we can address your concern promptly.